What information should I provide when asking about my shipment?
When inquiring about your shipment, please provide your order number, tracking number, and any details about the issue. This helps us resolve your inquiry more efficiently.
What are your support team’s hours of operation?
Our support team is available Monday through Friday, from 9 AM to 6 PM . We aim to respond to inquiries promptly during these hours. For urgent matters outside of these hours, please email us, and we will get back to you as soon as possible.
How can I track my order?
You can track your order using the tracking number provided in your shipping confirmation email. Enter the tracking number on the carrier’s website or in the “Order History” section of your account for real-time updates.
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