What should I do if I receive a faulty or damaged item?
If you receive a faulty or damaged item, please contact our support team immediately. Provide your order number and detailed information about the issue, including photos of the damage or fault if possible. We’ll assist you with a return, replacement, or refund.
How quickly do I need to report a faulty or damaged item?
 Report any faulty or damaged items within 7 days of delivery to ensure prompt assistance. The sooner you contact us, the quicker we can resolve the issue.
Will I need to return the faulty or damaged item?
Yes, in most cases, you’ll need to return the faulty or damaged item. Our support team will provide you with return instructions and a prepaid return label if applicable. Once we receive the item, we’ll process your replacement or refund.
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