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Home/Help Center/Getting Started

I didn't get my verification code (OTP). What should I do?

Getting Started · Last updated 7 November 2026

Codes normally arrive within a minute. If yours has not:

  1. Check that the phone number or email you entered is correct and has no extra spaces.
  2. Check your spam or junk folder if you chose email, and make sure your phone has signal if you chose SMS.
  3. Wait a minute, then use the resend option on the verification screen. Only the newest code works, so use the last one you received.
  4. Try again on a stable connection, or switch between phone and email if both are available on your account.

Still stuck? Contact support at [email protected] with the phone number or email you used, and we will help.

Related articles

  • How do I create a Pet Guru account?
  • I forgot my password. How do I reset it?
  • How do I contact Pet Guru support?

Getting Started

  • What is Pet Guru and what can I do here?
  • How do I create a Pet Guru account?
  • I didn't get my verification code (OTP). What should I do?
  • Where do I find my bookings, orders, wallet and settings?
  • Is there a Pet Guru mobile app?

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