How do I return a product?
Returns are accepted when the item is significantly different from the listing, damaged or defective on delivery, the wrong item, or missing parts or accessories described in the listing.
- Contact the provider through the Pet Guru messaging system.
- Send clear photos or videos that show the problem.
- If the provider does not reply within 48 hours, email [email protected]. Pet Guru will review the dispute and help reach a resolution.
Items that cannot be returned
- Live animals or pets.
- Perishable items such as pet food, treats or medicine once opened.
- Customised or personalised items.
- Items returned without their original packaging.
- Items damaged through misuse or negligence by the buyer.