What is the cancellation and refund policy for services?

For pet services and consultations (grooming, training, veterinary consultations and similar):

• Cancellations made 24 hours or more before the appointment are eligible for a full refund.
• Cancellations made less than 24 hours before may be subject to a cancellation fee at the provider's discretion.
• No-shows are not eligible for a refund.
• If the provider cancels, you are entitled to a full refund or to reschedule.