How do I cancel or reschedule a booking?

1. Open your dashboard and go to Bookings.
2. Select the booking you want to change.
3. Use the cancel option, or message the provider through Chat to agree a new time.

Refunds depend on timing: cancellations made 24 hours or more before the appointment are eligible for a full refund. See "What is the cancellation and refund policy for services?" for the full rules.