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Home/Help Center/Bookings & Consultations

How do I contact a provider before I book?

Bookings & Consultations · Last updated 7 November 2026

You can ask a provider about availability, pricing or what is included before you commit. Use the Chat option on their listing or profile, or the contact details they have published. After booking, keep all discussion in Pet Guru chat so there is a record if a dispute needs review.

Never pay a provider outside Pet Guru for a booking made on Pet Guru, and never share card details or OTP codes in chat.

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